Manual Bodum 10903-1 Bistro Moinho de café

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BODUM AUSTRALIA WARRANTY

We are pleased to say that the return rate on BODUM® product is very low; however, should you need to process a

returned BODUM® product under warranty, please follow the simple procedure below. We have tried to make it as

simple as possible for both yourself and the end consumer.

BODUM AUSTRALIA WARRANTY PROCEDURE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Consumers are

entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable

loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of

acceptable quality and the failure does not amount to a major failure.

The beneits to BODUM® customers given by the warranty set out below are in addition to other rights and

remedies under a law in relation to the BODUM® product to which the warranty relates.

To process a faulty BODUM® product you will require a Return Authorisation (RA) number. Returned items without

a RA number are not able to be processed for credit or replacement. Contact BODUM® on (02) 9692 0582 for a

RA number.

Faulty product does not include items which have incurred wear and tear through general home use, misuse or

commercial use. Warranty does not include accidental glass breakages.

Warranty period:

• e-BODUM®: 2 year replacement warranty from the date of purchase for electrical appliances where a defect

appears and BODUM® is notiied within 2 years from date of purchase.

Proof of purchase: any claim from the end consumer must be validated with a copy of proof of purchase; without

providing a proof of purchase BODUM® Australia will not be able to process the claim. Proof of purchase includes

original purchase receipt/docket or credit card statement showing the purchase amount.

Replacement or credit: once claim is validated, if possible please replace the faulty item from stock on hand. If a

customer requires a replacement for an item which you don’t have on hand, please have the item added to your

next order.

Return or work order: to ensure that the return process is as easy as possible for both you and the end consumer,

we don’t do work orders or product repairs.

Once you have received a RA number and sighted the product please safely dispose of the faulty item. We don’t

require the faulty product to be sent back to us. However, if you come across an unusual fault which you think we

need to be aware of please send it back to BODUM® Australia Head Oice.

BODUM® (Australia) PTY LTD

Suite 39, 2632 Pirrama Rd, Pyrmont NSW 2009

T. +61 2 9692 0582 F. +61 2 9692 0586

oice.australia@bodum.com

Avaliação

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