Manual Bodum 10709 Bistro Torradeira

Manual

We are pleased to say that the return rate on BODUM® product is very low;

however, should you need to process a returned BODUM® product under

warranty, please follow the simple procedure below. We have tried to make

it as simple as possible for both yourself and the end consumer.

BODUM® AUSTRALIA WARRANTY PROCEDURE

Our goods come with guarantees that cannot be excluded under the

Australian Consumer Law. Consumers are entitled to a replacement or

refund for a major failure and for compensation for any other reasonably

foreseeable loss or damage. Consumers are also entitled to have the

goods repaired or replaced if the goods fail to be of acceptable quality and

the failure does not amount to a major failure.

The benets to BODUM® customers given by the warranty set out below

are in addition to other rights and remedies under a law in relation to the

BODUM® product to which the warranty relates.

To process a faulty BODUM® product you will require a Return Authorisation

(RA) number. Returned items without a RA number are not able to be

processed for credit or replacement. Contact BODUM® on (02) 9692

0582 for a RA number.

Faulty product does not include items which have incurred wear and tear

through general home use, misuse or commercial use. Warranty does not

include accidental glass breakages.

Warranty period:

r

e-BODUM®: 2 year replacement warranty from the date of purchase

for electrical appliances where a defect appears and BODUM® is

notied within 2 years from date of purchase.

Proof of purchase: any claim from the end consumer must be validated

with a copy of proof of purchase; without providing a proof of purchase

BODUM® Australia will not be able to process the claim. Proof of purchase

includes original purchase receipt/docket or credit card statement showing

the purchase amount.

Replacement or credit: once claim is validated, if possible please replace

the faulty item from stock on hand. If a customer requires a replacement

for an item which you don’t have on hand, please have the item added to

your next order.

Return or work order: to ensure that the return process is as easy as

possible for both you and the end consumer, we don’t do work orders or

product repairs.

Once you have received a RA number and sighted the product please

safely dispose of the faulty item. We don’t require the faulty product to be

sent back to us. However, if you come across an unusual fault which you

think we need to be aware of please send it back to BODUM® Australia

Head Ofce.

BODUM® (Australia) PTY LTD

Suite 39, 26-32 Pirrama Rd, Pyrmont NSW 2009

T. +61 2 9692 0582 F. +61 2 9692 0586

[email protected]

BODUM® AUSTRALIA WARRANTY

Avaliação

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